We utilize multiple shipping carriers to deliver packages within the US and aboard. Once your payment is verified and processed it will typically ship within 3-5 business days; however, be aware that in certain situations (low/no stock) it can take 2-4 weeks for your order to ship excluding weekends and holidays.
We primarily ship via USPS and UPS. Once your payment has been processed and verified, our team will ship your order. Please ensure that correct abbreviations are used and your shipping information has been inputted properly as we do not take responsibility for incorrect information. We encourage you to include your email address just in case you need to be contacted if any issues with your order arise.
If the package is returned as non-deliverable we will issue a store credit in the form of an E-Gift Card for the net price of your item(s) minus the shipping charge.
Shipping costs are calculated via a flat rate.
Shipping fees are non-refundable. If you refuse any shipments from VJ Dunn, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
Delivered But Not Received:
If your tracking information states that your package was delivered and you have not received it, you must contact the delivery carrier and address the issue directly with them. VJ Dunn does not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Order Cancellation Policy
All orders are automatically processed on our secure merchant processor and sent for production and shipment as soon as they are placed. During this process we incur irreversible fees.
If you cancel your order BEFORE it has been shipped, you will be assessed a 15% cancellation fee + $1.50 processing fee.
If you cancel an order after your order has been shipped, you will be assessed a 15% cancellation fee + $1.50 processing fee + Shipping & Handling fees.
Refund Policy on Digital Products
When a refund is requested on the purchase of a physical product, the product is returned and the money refunded.
However, when a refund is requested for a digital product, there is no way for the customer to truly return the purchased item. It remains in their possession indefinitely. Therefore, our automatic software doesn't allow refunds on electronic products because they are delivered instantly to your email.
If you have any issues with your order, please contact firstname.lastname@example.org